GVU Technical Report Number: GIT-GVU-07-13

Title: The Use of Different Technologies During a Medical Interview: Effects on Perceived Quality of Care

Authors: Julia M. DeBlasio, Britt Caldwell, Lisa M. Mauney, Kent Lyons, Erin Kintz, Bruce Walker, Julie Jacko, Thad Starner

This two-phase study examines a physician’s use of one of five different types of technology to note a patient’s symptoms during the medical interview. In this between-subjects design, 342 undergraduates viewed one of several videos that demonstrated one condition of the doctor/patient interaction. After viewing the interaction, each participant completed a series of questionnaires that evaluated their general satisfaction with the quality of care demonstrated in the medical interview. A main effect of technology condition was present in both phases. Further, in Phase 2 we found that drawing the participant’s attention to the type of technology used has a divergent effect on their general satisfaction with the doctor/patient interaction depending on the technology condition. These findings have implications for healthcare providers such as how to address technology and which type of technology to use.

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